Terms & Conditions

 

1. Acceptance of Terms

By accessing and using the ILP Cleaning website or booking our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Services

ILP Cleaning provides residential and commercial cleaning services. Service details, pricing, and availability may vary and are subject to change without prior notice.

We reserve the right to refuse service where necessary, including situations involving unsafe working conditions or unreasonable requests.

3. Quotes and Pricing

  • All quotes are estimates based on the information provided by the customer.

  • Final pricing may vary if the actual condition, size, or requirements of the property differ from the information supplied.

  • Additional services requested on-site may incur extra charges.

4. Bookings and Cancellations

  • Bookings are subject to availability.

  • Customers must provide accurate contact and property information.

  • Cancellations or rescheduling requests should be made at least 24 hours before the scheduled appointment.

  • Late cancellations may be subject to a cancellation fee.

5. Customer Responsibilities

Customers agree to:

  • Provide safe and reasonable access to the property.

  • Secure valuable, fragile, or irreplaceable items before the cleaning service.

  • Inform us of any hazards, special instructions, or areas requiring special care.

  • Ensure utilities such as water and electricity are available where required.

6. Payment Terms

  • Payment is due upon completion of services unless otherwise agreed in writing.

  • We accept approved payment methods as specified during booking.

  • Late payments may incur additional charges where permitted by law.

7. Satisfaction Guarantee

If you are dissatisfied with any aspect of our service, please contact us within 24 hours of the service completion. We will make reasonable efforts to address any legitimate concerns.

8. Liability

While we take reasonable care in providing our services:

  • ILP Cleaning is not liable for pre-existing damage, wear and tear, deterioration, or defects.

  • We are not responsible for damage resulting from faulty installations, unstable fixtures, or items not suitable for normal cleaning procedures.

  • Our liability is limited to the value of the cleaning service provided.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to website systems.

  • Upload malicious software or harmful content.

  • Copy, reproduce, or distribute website content without permission.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of ILP Cleaning unless otherwise stated and is protected by applicable intellectual property laws.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect and use personal information.

12. Force Majeure

We are not responsible for delays or failure to perform services due to events beyond our reasonable control, including natural disasters, severe weather, power outages, government restrictions, or other unforeseen circumstances.